Frequently asked questions
SPECIAL NOTE: Orders over $250.00 will receive free shipping!
YOU: Do all the items look alike?
TWW: All items are handmade so no two items will ever be identical. Every sheet of glass is slightly different and we work with these variations for every item we craft.
YOU: Do you ship out of the United States?
TWW: YES! We love to share our handcrafted goods all over the world! Email us your order and we will reply with some info we need and will estimate shipping based on the location and order.
YOU: Do you do custom orders?
TWW: All the time! We do custom orders for our retail customers, and we also collaborate with our wholesale buyers. Give us a shout and lets make amazing things together.
YOU: How long is the lead time for wholesale orders?
TWW: Depends on the order and size. Most often within 2-3 weeks for larger orders.
YOU: What happens if the items arrive broken?
TWW: Please contact us immediately with photos of the packaging and also broken items. An incident report needs to be filed with USPS (bring the entire box and contents to the post office) before we can file an insurance claim. Our art is fragile and breakage does happen from time to time. We take the utmost care in shipping them well packed. Glass is tricky!
YOU: We are a wholesaler, what images can we use on our site to sell the images?
TWW: Contact Thayer and she will supply you images, we want you to have the best images you can!
YOU: Do you do wholesale?
TWW: YES! We have many stockists across the world. Contact us for the PW for the wholesale site.
ALL THESE LOVELY STORES CARRY OUR GOODS!
General Store- SF
4035 Judah St. San Francisco, CA 94122
General Store- Venice
1801 Lincoln Blvd. Venice, CA 90291
728 Divisadero St. San Francisco, CA 94117
1767 Church St. San Francisco, CA 94131
1173 Valencia St. San Francisco CA 94131
1764 N Vermont Ave Los Angeles, CA 90027
Sea to See
9960 CA-1, Olema, CA 94950
3882 Piedmont Ave. Oakland, CA 94611
12313 Ventura Blvd, Studio City, CA 91604
219 Broad Street, Nevada City, CA 95959
Individual Medley Store
3176 Glendale Boulevard Los Angeles, CA 90039
14301 Arnold Drive Glen Ellen, CA 95442
1650 Mountain View Avenue Petaluma, CA 94952
4270 Kilauea Rd. Suite I-1 Kilauea, Hi. 96754
3682 Baldwin Ave. Makawao, HI 96768
Sub Rosa Mercantile
2337 W 44th Ave. Denver, CO 80211
3143 Broadway Englewood, CO 80113
346 Crestone Avenue Salida, CO, 81201
The Feathers Edge
113 Northwest Minnesota Avenue Bend, OR 97701
Red Kettle Coffee Shop
716 SE 16th Ave Apt 2 Portland, OR, 97214
59 Beacon Street Beacon, NY 12508
33 Exchange Street Portland, ME, 04101
Red Moon Life & Home
531 Bangs Ave Asbury Park, NJ 07712
Coming Memorial day weekend 2016
cruising the Rockaway shores and beyond
107 Franklin Street (Greenpoint & Franklin), Brooklyn, NY 11222
247 Rochambeau Ave. Providence, RI 02906
The South Street Seaport 8 Fulton Street NY, NY 10038
Fireside Camp Supply
2207 South St, Philadelphia PA 19146
The Farmers Daughter Flowers
431 E. Ohio St. Pittsburgh PA 15212
Levitate Surf Shop
1871 Ocean Street. Marshfield , MA 02050
26 Milk St. Portland, Maine 04101
Porch Therapy @ East End Market
3201 Corrine Drive, Orlando, Florida 32803
East Mercantile Company LLC
1600 Long Beach Blvd, Surf City, NJ 08008
57 Main St Amesbury, MA 01913
466 Washington St. Wellesley, MA 02482
1611 Sulgrave Avenue Baltimore, MD 21209
880 Port Clyde Rd
Port Clyde, ME, 04855
110 Paseo del Pueblo Norte, Suite A Taos, NM 87571
2700 West Anderson Lane Suite 410 Austin, TX, 78757
111 South Grand Avenue Suite 107c Bozeman, MT 59715
Everything Golden Shop
660 Kelly Creek Road Bozeman, MT 59715
50 Penn Place 1900 NW Expressway
Oklahoma City, OK
T H A L K E N
844 Main Street #103 Louisville, CO 80027
Intaglia Home & Garde
7195 Manchester Road St. Louis, MO 63143
Ginkgo Gallery and Studio
195 Main St. Oberlin, OH 44074
2605 41st Street
Spirit Lake, IA 51355
FORM fine goods+floral
818 E Center St Milwaukee, WI 53212
Hand and Land
11527 Ash St. Leawood, KS, 66211
2616 Kavanaugh Blvd. Little Rock, AR 72205
Falling Into Place
2613 Broad Ave. Memphis, TN 38112
Holder Goods and Crafts
612 W South Street Raleigh, NC 27603
2404 s. Virginia Dare Trail Nags head, NC 27959
How On Earth
62 Marion Rd Mattapoisett, MA 02739
443 Railroad St. Saint Johnsbury, VT 05819
151 Main Street, Unit #1. P.O. Box 907. Stowe, VT. 05672.
The Sparkle Barn Shop
1509 US 7 S Wallingford, VT 05773-9671
Hollywood Ranch Market
28-17 Sarugaku-cho, Shibuya-ku, Tokyo 03-3463-5668
ACE GENERAL STORE
1-13-8 KATASEKAIGAN FUJISAWA-CITY KANAGAWA
273 Enfukujimae-Cho Takoyakushi-Sagaru Teramachi-Dori Nakagyo-Ku Kyoto
LOFTMAN COOP UMEDA
Urban Terrace Chayamachi BLD 15-22 Chaya-Machi Kita-Ku Osaka
All of our goods are handcrafted as well as our glass itself.
What does that mean? It means handmade glass will vary from one piece to the other; glass made at different times will also vary from the images shown in our outpost. We like when its foggy and cozy light as well as when the sun is shining, since weather changes, its good to note that colors of the glass will appear darker and less vibrant when not illuminated by the sun.
Our items are not toys. All our items are intended for adults only. The solder in our items contains lead, unless indicated otherwise. Children should not play with them. Lead is harmful to humans, especially young children.